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Effective Date: September 1st, 2024

 

At NEOLOKA (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and store data in connection with the use of our logistics app, which primarily records Bill of Lading (BOL) information and does not collect any personal data from users.

 

1. Information We Collect

 

We collect and store only information related to the Bill of Lading, including:

 

 • Shipment details (e.g., cargo description, quantity, weight)

 • Shipment tracking information

 • Shipping and receiving locations

 • Names of shippers and consignees as listed on the BOL

 

Note: We do not collect any personal data of individual users, such as names, email addresses, phone numbers, or payment information.

 

2. How We Use Collected Information

 

The data we collect through the Bill of Lading is used for the following purposes:

 

 • To facilitate logistics and shipment tracking

 • To provide reports and records of shipment data

 • To ensure compliance with applicable laws and regulations related to shipping and logistics

 

3. Data Sharing and Disclosure

 

We do not sell, rent, or otherwise share the Bill of Lading data with third parties except under the following circumstances:

 

 • When required by law, regulation, or court order

 • When necessary to protect the rights, property, or safety of our users, our business, or others

 • To authorized third-party service providers who assist us in managing and delivering logistics services (these providers are required to adhere to confidentiality agreements)

 

4. Data Security

 

We take appropriate technical and organizational measures to protect the data collected from unauthorized access, disclosure, alteration, or destruction. These measures include encryption and secure storage systems. However, no system can be fully secure, and we cannot guarantee the absolute security of data.

 

5. Data Retention

 

We retain the Bill of Lading data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.

 

6. Account Creation and Deletion

 

Users of our logistics app do not have the ability to create or delete accounts directly within the app. If you wish to create or delete an account, please contact our support team. We will process account requests in a timely manner.

 

To request account creation or deletion, please contact us at:

 

 • Email: hello@neoloka.com

 • Address: 180-192 Nguyen Cong Tru, Nguyen Thai Binh, District 1, HCMC, Vietnam

 

Once a deletion request is completed, we will remove all associated data except where retention is required by law or for legitimate business purposes.

 

7. Camera Access

 

Our logistics app requires access to your device’s camera in order to perform key functions, including:

 

 • Scanning barcodes on the Bill of Lading to automate data entry for shipment details.

 • Capturing photos as proof of delivery, which may include images of the cargo or delivery location.

 

Camera access is mandatory for the proper functioning of the app and is necessary to complete the shipment and proof of delivery processes. By using the app, you agree to grant the app permission to access your device’s camera. Failure to provide this access may result in an inability to use certain features of the app, including the ability to complete deliveries.

 

8. Type of Users

 

The logistics app is intended for use by individuals who have entered into a partnership agreement with NEOLOKA and who have agreed to perform logistics-related tasks as part of that partnership. These users are considered independent contractors or business partners, and their use of the app is governed by the terms of their partnership agreement with us. By signing this agreement, users consent to using the app in accordance with the terms outlined in this Privacy Policy.

 

9. Your Rights

​

Since we do not collect any personal data, there are no individual rights related to the personal information (e.g., right to access, correct, or delete personal data) applicable under this Privacy Policy. However, users can contact us regarding any concerns about how the Bill of Lading data is managed.

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify users of significant changes through our app or other communication channels. The date of the latest revision will be indicated at the top of this document.

 

11. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy or the use of data in our app, please contact us at:

 

 • Email: hello@neoloka.com

 • Address: 180-192 Nguyen Cong Tru, Nguyen Thai Binh, District 1, HCMC, Vietnam

 

By using our logistics app, you agree to the terms of this Privacy Policy, including mandatory camera access and adherence to the partnership agreement.